Account & Data Deletion
You can request deletion of your Netsafe account and the data associated with it at any time — you do not need to have the app installed to make this request.
How to request deletion
Send an email to netsafe@bagdja.com from the email address you use to sign in to Netsafe, asking us to delete your account. Or use this pre-filled link:
We may ask you to confirm your identity before processing the request, so that no one else can delete your account on your behalf.
What gets deleted
- Your profile (name, email, avatar, phone number)
- Your Safety Network connections and pending invitations
- Your timers and heartbeat/check-in history
- Your Safe Places and any places shared with you
- Your SOS event history
- Your push-notification token
What may be retained, and why
If you purchased additional Safety Network slots, we may retain a record of that transaction (not your payment card details, which Google Play handles) for a limited period as required for financial record-keeping. Data that other Safety Network members hold about interactions with you (e.g. an SOS alert you sent them) is retained under their own account unless they separately request its deletion.
Timeframe
We aim to process deletion requests within 30 days. This is currently a manual process handled by the Netsafe team, not an automated one — if it is taking longer than expected, feel free to follow up at the same email address.